We had a great experience here! Trevor took the time to talk with my grandma and really listen to her needs. He offered her multiple products and we appreciated the nonpushy, simply informative sales approach. My grandma was nervous to get hearing aids, despite needing them, because she had a bad experience with Costco and was scared of spending a bunch of money again and having bad hearing with too much background noise, but she LOVES these new hearing aids! She appreciates the background sound reduction and the followup visits offered to fine tune her hearing. Highly recommend. She felt very cared for.