Testimonials

They were very helpful. Will let others know about this office. Have a wonderful day.

Pam Roe

Friendly, professional and knowledgable.

Sandy Goforth

Dr was amazing. Will recommend ti my friends!!!

Cheryl Taylor

Smith Condon was very kind and knowledgeable. He helped me through the whole process and I will be getting hearing aids which greatly help me in my day to day life .

Kincaid Retha

They performed a hearing test and answered my questions in a professional manner. To be continued when I have received and used my new devices.

Ted Moran

Friendly and knowledgeable staff.

Mary and Steve Llewellyn

They were awesome and very professional

Michaela Whitcher

Appointment was on time. Ordered new hearing aids. Waiting for their arrrival. Pleasant experience!

Joan McCarty

My experience was a really good one at this place. I appreciate the way the young man introduced me to the world of hearing better. I haven’t mastered it yet but I’m working on it daily. It’s getting somewhat easier each time I wear my hearing aids now but I still need to be diligent in wearing them & taking care of them. Thank You for helping me to hear better.

elaine smyly

Excellent hearing test. No pressure to buy anything. The hearing specialist, Smith, also explained the results more comprehensively than other tests I’d had. Very easy to understand the results.

Anita Dale

Wonderful place to get my hearing tested. The tester was quick, clear and very friendly while being very competent. The prices were competitive. I will be thrilled to get my hearing aids.

Tammy Ensign

Polite, very informative and knowledgeable agent

Mary Reynolds

Smith was very professional, personable, and patiently explained everything.

Sunshine Hamilton

I was visiting in Coeur D’Alene when one of my hearing aids stopped working. Since I left my cleaning kit at home, I was in a bind. I called Pacific Northwest hearing and explained the situation they allowed me to come and get the necessary wax guard to remedy the problem. Very grateful, thanks for your help!

James R

The audiologists are excellent and experienced; the receptionist is very pleasant and helpful I've just received my new Starkey hearing aides and I'm very happy with the natural sound. I highly recommend PNH

John Benham

Pacific Northwest Hearing was very responsive to helping me replace my lost hearing aid. They were able to lead me through the claim process and assisted me with syncing my new hearing aid with my other one. Very professional and helpful employees..

Arlo Vander Woude

Professional and friendly staff

JAMAL HAMDAN

Doctor was really helpful and explained everything to me so I could understand what was going on and he was really nice I recommend them to anyone 10 stars from me

Jeremy “Savage” Weston

Smith Condon was friendly, helpful, knowledgeable and professional!!

Patricia Reed

Staff has been attentive to my Needs from calling to make an appointment to assisting me in my decision for the right hearing aid to the tweaking of my hearing program. It’s been a positive experience! I am a satisfied client!

Bonny Johnson

Happy with the audiologist, Trevor. Good explanations. Difficult to find office , it's in a coworking facility, little signate – would have been great if way-finding instructions had accompanied the automated confirmation reminders. I have not yet received my credit card invoice, and that's quite concerning.

Linda Hagen Miller

It was great, and good people. I really appreciate you. Thank you.

Maria Garza

Very good experience and my hearing aids are working well.

WanderingKnitter

Trevor cleaned both of our hearing aides and advised us as to how to easily and effectively clean them. We were having challenges because of ear wax clogging the aids. He also repaired a problem with mine- a great gift to me so I could continue to be benefit from them. Finally, be reminded me of the health benefits from wearing them all the time. I had forgotten the medical reasons, including delay of Alzheimers, if used daily. A most valuable visit. We were both grateful.

Rosemary Thielman

My appointment was on time. Smith Condon was clean cut, helpful, knowledgeable, and honest. I will do business with them again.

Sherry Gabert

Smith was professional and knowledgeable, which I appreciate

Donna Smith

Great staff who make getting hearing aids easier. Several locations around Spokane. Easy getting appointments and great communication! Thank You

Michael Shoff

Very friendly and professional! Definitely recommended!

Matthew Smith

My experience at NW Hearing was good. It was my first time there, all three people that helped me were polite and very helpful. Mark McCoy

Mark McCoy

Comfortable testing. Nice guy who explained everything about the test and the results.

Cindy Pidcock

Smith is great, very helpful and patient

Lena Ward

Was very courteous and polite. Made sure I understood everything about the service offered. Thank you

Theresa Hamilton

I was pleasantly surprised by the whole process. I am now getting the right hearing aids for my hearing problem. Thank you so very much.

Alice Svendsen

Very friendly, answered all our questions and had many options and price ranges of hearing aids.

Dana Fike

I thought the lady who helped me was very nice.

Sheryn Davis

It was just like the military getting a hearing test. Really brought back memories for me.

Charles Nay

I wouldn’t want to go anywhere else.

Karen

The young man that helped me was great. Polite and knowledgeable and patient.

Janetta Cunningham

Great service friendly people

ryan boisa

Hearing test to address issues. Smith was great he took the time needed and answered all of my questions. He was very easy to work with and is knowledgeable.

Shannon Wilder

Smith was very professional and thorough with the hearing test. I finally need hearing aids. Great service.

Dee Hindes

Very nice person, thorough, professional and very knowledgeable.

Carol Anderson

Thank you for great service Mr Smith was great help.

Hassan Mallah

Pacific Hearing always has great customer service. They are helpful and understanding.

Valeda Talgo

Very nice folks, explained everything to me so that I understood my options and helped me feel less nervous about getting hearing aids.

Cristin Berg

The visit was great and everyone was very helpful. I would recommend them to anybody. Thank you.

Diana Bailey

I love Pacific Northwest hearing, I enjoy the young men that help me and I love my star key hearing aids.

Honesty Israel

The discussion was very informational. I am looking forward to able to hear better. All my questions were answered. Thank you for the support.

Katie Kendall

It was hard to locate, but the experience was excellent.

Elaine Powell

Pacific Northwest Hearing made this all very easy for me to get the right hearing aids for my particular hearing lose which is at severe high pitch i tried 5 otc that all said they were the best 300.00-700.00 and most are waste of money ! and one over the ear that worked ok but still had trouble hearing people talk now i know why they are called amplifiers and not hearing aids will not work with severe hearing loss so make a appointment with these guys and get a hearing test it’s a thorough Test and customer service has been great! also helped me thru my insurance billing and took care of everything looking forward to my new hearing made specifically for my hearing loss Kerry Hansen. Newman Lake wa.

Kerry Hansen

I went to the wrong office so I was late for my appointment. Smith saw me and excused himself from his client and came out and repaired my hearing aids in just minutes. I was so thankful that I didn’t have to wait. Great customer service. Thank you Smith!

Frederick Askew

Very good.

Robert Miller

Mr Condon was respectful & informative about my test & results

Robert Johnson

The man that did the testing was very thorough in answering all my questions and he was very polite as well. I would recommend my elderly mother going to this company.

Tina Harris

This company is the best! They have helped my husband and my mom hear again. The compassion they have to help people that have gone years not being able to hear the wonderful things in life is amazing. Thank you for being so wonderful. I will be suggesting this company to anyone that needs hearing aids.

Pamela Lee

I had a very good experience Pacific Northwest hearing today and will be waiting to see how my hearing aids work

Thomas McMahon

I feel like the hearing test was good but needs to be located where a sound proof room can be provided as I could hear a lot car noise from outside which I felt affected the result of my hearing test.

Teresa Woolverton

Smith was very helpful, had all my information from my referral and had the options for my hearing aids ready for me to choose. The appointment went well after I finally found the location – the information for the Pullman location on Google is outdated and incorrect!!

Diane Curewitz

This is my second time going in and Shaun very professional and caring. Love the fact that there no sales pitch snd pressure to buy the most expensive pair

chris hill

Great customer service very informative of hearing aids

Chris Hill

Explained everything Very well before and after the test.

Robert Randall

I was given excellent service at the Liberty Lake location. She adjusted my hearing aids perfectly and took the time to answer all my questions patiently and courteously. She is very technologically knowledgeable. Even though I have severe hearing loss she has really helped me to hear much better!

C “Connie” V

Always very helpful and Johnny on the spot when you need anything. Convenient that they have a office here in Cheney as well as Spokane. Very helpful and kind office help too.

Donna Mason

Smith was very professional, making sure I understood the process and answered all my questions.

Nancy Haugen

I was listened to and my concerns were addressed. I was a little it early for the appointment and was greeted warmly and taken in. Things were very efficient.

Curtis Silvester

Amazing place! They went above and beyond for my deaf son when his hearing aids broke.

Rebecca Miravalle

I had a problem with the programming in my hearing aids after I got them back from the factory. So I took them back in to have them adjusted by Pacific Northwest hearing. They sound the best they ever have. Thank you guys so much.

Kristi Hansen

Very informative and great customer care. The service quality was outstanding. I would highly recommend this company to anyone looking for a hearing aid specialist

Jewels The Brit

People showed concern and were very professional. Hearing test was easy and to the point. Great experience. Would recommend them to my friends and family. Thank you so much for helping me to hear better.

Henry Hellums

Mr. Condon was very nice and knowledgeable. He was helping and I will be returning to him.

Steven Schmid

Very nice cordial and understanding Didn't know anything about hearing tests or hearing aids.Every question was answered nicely Thanks again

Craig Bracken

Very efficient and good.

Marvin Allen

I had a good experience with Pacific Northwest Hearing. The gentleman in the office was kind, courteous and helpful.

Tiffany Pace

Excellent

Don Poindexter

Every time I come to Pacific Northwest Hearing I am treated with kindness and respect. They are a wonderful team and give A plus service! Thank you so much for assisting me today!

Cindy Loehding

Fast, Friendly, knowledgeable service.

Kim Gillis

Very prompt and professional, all of my questions were answered. I look forward to getting my new hearing aids. Thank you very much!!

greg wheatcroft

I'm 79 and had a nice experience with PNH. Patient and kind staff. Very professional and glad they are in our community. Thanks PNH, I can hear again!!

Phyllis Kuch

No complaints at all. Smith is so good at what he does; always helpful. Today, he knew immediately what was wrong with my right hearing aid. I was in the office less than 5 minutes. I left elated that my problem was solved. He is great!!

Linda H

Friendly and helpful. It's great they come to Pullman.

Ryan Shartau

Did a good job with my hearing test and explaining all my opinions. I would recommend this hearing center for your hearing needs.

Ron Hart

Smith Condon was helpful to my needs with hearing aids that I purchased years ago . I was unfamiliar how to operate them correctly and he was able to write down instructions that is helpful now. Thank you very much.

Albert Aahl

I was satisfied as far as the mapping of the sound. I would prefer a bigger earpiece on the right it seems difficult to keep inside my ear. I hope there’s a fix for that.

Linda Deffenbaugh

Very GOOD

Tommy D Bender

Prompt and efficient! Patient with all my hearing needs. Highly recommend.

Melissa Schroeder

With the extension tails I can now wear my hearing aids without them falling out of my ears. What a difference! So far, I am hearing good!

Joan Bender

Personable & helpful. Some problems, but apt to be user error not equipment issues.

William Clyde

My visit was pleasant.

Pam Marks

I’ve been to two other local hearing aid companies. Pacific Northwest was by far the most helpful. They listened to my concerns, tested my hearing, and found a hearing solution that fits my needs. They ensured that my insurance company was contacted and approval completed. They communicated with me in a timely manner – no surprises. I’m definitely satisfied and impressed with their service. Highly recommend.

John P. Piper

Very friendly and informative and fix my hearing adis without problems.

Betty Robison

Terrible! Buy your hearing aids at Costco. These people have no customer service. Or follow through. Took my husbands hearing aids in four weeks ago, being told that they would be sent back to him the next week. Under warranty. Two weeks later, we call…they don’t know where they are. They can’t locate them. Three weeks later they’re still working on it. We escalate by sending a email to the manager. No response at all… after a week and a half! Four weeks later, I call and guess what, they’re finally there. But no call. This would never happen at Costco. Save your time, go to Costco. The hearing aids are much better, and the service is outstanding. And you can pop in anytime with issues. Unlike this hole in the wall. Too bad there’s not a less rating than 1 star.⭐️

Ashley Shasky

Excellent customer service. The technicians were friendly, professional, and very knowledgeable. Making my appointment was easy and there was zero wait time at the office!

Roger Lyon

Not completely quiet background during testing. Temp building? Staff friendly and knowledgable.

Lynn Kent

Wonderful time very efficient.

debra berend

Courteous and professional 👌

Patricia “Patti” Sage

My experience was great! I was in and out, they made my results and options very understandable

Travis Learn

Technician was very knowledgeable and made things easy to understand

Lottie Whitmer

Had a hearing exam! Felt quite comfortable during the exam, wanting the utmost in accuracy!

Randy Suter

They were very personable. I like that where ever I go. Friendly, asked questions, they are my ear place forever now. It was the first time I ever got my hearing checked.

Nancy Parks

Mom and I had a pleasant experience at the office. The doctor was very understanding and helped us through all of the initial appointment and getting the hearing tests done. I would highly recommend them to anyone that needs a new hearing aid and doctor.

Jacob B

Trevor was great helping me. I forgot paperwork and he took the time to retest me. He explained each step and what exactly each hearing aid does. He also explained the financing options. I would highly recommend his office.

E Slove

My experience with with Pacific Northwest Hearing has been life changing to say the least. I’ve called many different hearing places all over Spokane county and only Pacific Northwese Hearing was willing to see me for my particular situation which was needing to have an older set of Starkeys programmed for me. Upon filling out the very thorough questionnaire and the one on one consultation I was administered a hearing test and armed with those results he went to work on my 10 year old hearing aids . He rebuilt my tubes put everything back to gather and began programming them when he put them in my ears and I heard his voice so clear I couldn’t help but cry for I have been in silence for 10 years! After fine tuning them he actually walked me outside to noisy area and taught me how to to operate my hearing aids in different surroundings . He made sure I had no question unanswered and did all of this for an unbelievably low price! Never did I expect the service that I recieved. Compassion , patience and understanding and so much more. I will forever be grateful for what Dr. Jensen has done for me . I dont have the words in my vocabulary to truly express my gratitude. When all others are concerned with selling me a new set of expensive hearing aids that I cant afford this one place was concerned about nothing more than fulfilling my needs not their wallet. Hats off to you!

Michael E

Nice staff and the hearing aids were in my budget, they helped me out a lot I would recommend this place to anyone!

Jordon O

Trevor was so very detailed, and spent a lot of time with me. He explained everything to me in easy to understand verbiage. The hearing test was very thorough. Trevor was able to find hearing aids for me that will be a good fit for my hearing loss. I absolutely recommend anyone that needs hearing aids to work with Trevor at Pacific Northwest Hearing Center.

Valerie H

We had a great experience here! Trevor took the time to talk with my grandma and really listen to her needs. He offered her multiple products and we appreciated the nonpushy, simply informative sales approach. My grandma was nervous to get hearing aids, despite needing them, because she had a bad experience with Costco and was scared of spending a bunch of money again and having bad hearing with too much background noise, but she LOVES these new hearing aids! She appreciates the background sound reduction and the followup visits offered to fine tune her hearing. Highly recommend. She felt very cared for.

Emily M

Trevor is the best of the best when it comes to testing and knowledge when it comes to hearing loss. His expertise is beyond reproach. But just as importantly, he and his staff are friendly and accommodating. They always have time for their customers

Don D

Trevor has great knowledge of my hearing deficit and the hearing aids needed to give the optimal hearing experience. I had weekly free visits to adjust my personal settings. Great staff Highly recommend Trevor and Kayla

Nico V

Trevor is very professional. He follows up with the hearing aids and provides a very comfortable environment during each visit.

Mariah P

Trevor is very thorough and professional. I had a very positive experience purchasing long-needed hearing aids. Friendly, helpful front desk! Try them.

kdwardell